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accounting ajax analysis asp.net authorization bug bugtracker bug-tracker bugtracking bug-tracking business cakephp calendar chat cms collaboration communication configuration contacts crm cvs design development discussion-board django document-management download dynamic-content eclipse email encryption enterprise file file-management filemanager files file-sharing filesystem filesystems file-transfer filter forum framework freebusy ftp gantt groovy gwt help helpdesk imap invoice issue issuetracker issue-tracker issue-tracking java kohana ldap linq live logging managed management manager message mobile mvc mysql notes office online organization password perl php php5 planning pluggable plugin plug-in plugins plug-ins pop postgresql productivity programming project project-collaboration project-controlling projectmanagement project-management project-mangement project-planning projects pylons python rails recording report reporting repository rss ruby sales scheduler scheduling security service servlet sieve smarty soap software-development spam sql sqlite subversion support svn sysadmin tag tagging tags task tasks teamwork ticket-system time timetracking time-tracking tools trac tracker tracking version-control web web2.0 webapplication webdav webmail wiki wikiengine work workflow wpf wsgi xmlrpc xml-rpc zend
Projects matching: ticket (x)
Horde
[38 users on Ohloh]
Tags: vfs web ldap sql horde contacts php imsp kolab sieve filter ajax cvs subversion notes repository mobile pda freebusy bug ticket request tracking time plesk forwards vacation password xmlrpc synchronisation spam imap calendar webmail pop scheduling maildrop email procmail webdav soap collaboration framework xml-rpc syncml helpdesk filemanager version-control
Horde is both an Open Source software project and an application framework written in PHP.
The application framework is currently the basis for 50 applications written by developers from around the world, including the flagship IMP Webmail client, the popular Chora repository viewer, and a complete groupware suite. The guiding principles of the Horde Project are to create solid standard-based applications using intelligent object oriented design, and wide-ranging platform and backe...
OTRS
[31 users on Ohloh]
Tags: crm communication supportdesk help perl ticket-system callcenter cti sirios ticket support tracking issue web workflow issue-tracking helpdesk email incident request itsm problem servicedesk sla service otrs management
OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams).

OTRS is also the framework for OTRS::ITSM, an ITIL co...

OTRS::ITSM
[15 users on Ohloh]
Tags: web cms management sysadmin email analysis crm tracking service enterprise workflow report perl helpdesk issue support issue-tracking bug-tracking configuration ticket request incident itil sirios itsm problem trend impact severety cmdb cti callcenter
ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.

Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Con...

SIRIOS
[10 users on Ohloh]
Tags: security certs artefact advisory vulnerability cert otrs incident request ticket issue-tracking support issue helpdesk perl workflow enterprise tracking email management web csirt
A incident and advisory system for CERTs (Computer Emergency Response Teams).

SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your CERT-specific information in a very structured manner (for example Advisories and Incidents).

Support Incident Tracker
[10 users on Ohloh]
Tags: ticket-system tickettracking ticket supportdesk php web support helpdesksystem ticketmanager helpdesk
Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.
Cerberus Helpdesk
[7 users on Ohloh]
Tags: php crm bug-tracking supportdesk itil incident support helpdesk ticket request issue servicedesk issue-tracking email
Cerberus Helpdesk is an email application which focuses on teams sharing mailboxes. It features Fetch and Retrieve, Super Sorter, and Virtual Community Tools.

Teach Cerberus exactly what information you want and how you want it displayed.

Your agents can choose their own important columns, custom data, queues, ticket statuses and more!

Customized ticket views are saved for later reuse.

Clocking IT
[6 users on Ohloh]
Tags: tags forum discussion-board reporting tasks tracking issue-tracking wiki scheduling time-tracking gantt planning project-management bug-tracking collaboration issue-tracker ticket calendar project-collaboration milestones document-management project work file-sharing rss
Project Management, Collaboration and Time Tracking.

Plan your projects, see your schedule, know if you're slipping behind and why.

Time Tracking and extensive reports help you show your clients exactly what you've done and for how long.

Features
- no restrictions or limits
- one-click time tracking
- clean and out of the way interface
- interactive gantt chart & scheduling
- flexible reporting

Argentum
[4 users on Ohloh]
Tags: contact contacts time task project kohanaphp php5 invoice kohana mvc management ticket time-tracking organization
Argentum is an open source, web based project and invoice management software written in php using the Kohana framework.

It aims to be easy to use, while remaining a powerful tool.

kInspire
[3 users on Ohloh]
Tags: planning timecard version-control versioning filemanagement timetable timetracker timemanagement timetracking timeline managementtool managed manager issue-tracking issuemaintenance issuetrackingsystem issuetracking ticketsupport filesystems tickettracking ticketing ticketing-systems tracker tasks tracking task-list filemanager filesharing project project-planning project-management software-development ajax php cakephp development web2.0 design filetransfer file-transfer business enterprise bug-tracking pluginmodel bugtracking bug-tracker bugreporting bugmanagement bugsmanager issue office wikifier schedule manage plugable plugin pluginexpandable plugintechnology plugings project-monitoring timestamp filehost filer filelist project-collaboration fileshare projectmanager projects versioncontrolsystems plugin-manager ticketsystem ticketstatus issues issuemanagement issuetrack issuemanagment php5 file-management bugfinding version timekeeping timeclock projecttracking messagebox tickets ticketmanager plug-in plugins moderation issuetracker issue-tracker bugtrace filebrowser filename fileupload wikiengine versioncontrolsystem wikisoftware pluginframework taggable tagging wikirenderer mysql webbapp permissions logging message permission versioncontrol acl tag acls tagsystem tagger tagcloud tags versioninfo versionssystem versionning taskmanagement support ticket messages filesystem files file wiki managementsystem managelist timesheet file-sharing wikiboard task time-tracking plug-ins pluggable programming accounting versionmanager planner ticket-system versionmanagement versiontracker scheduling projectmanagment project-mangement project-manager project-controlling projectmanagement project-reporting collaboration organisation organization productivity management bugreporter bugreport bugtrack bugs bugtracker wiki-toolkit wikitext bug dynamic-content tools calendar work-breakdown-structure scheduler work web teamwork
Completely customizable, CakePHP based project management system for firms, their teams and their clients.

A project management system that will suit your needs because it is module based, so it can grow and shrink with your requirements.

Version 0.4 beta was released March 23, 2009.

Project HQ
[2 users on Ohloh]
Tags: ticket workflow time-tracking subversion planning management tasks bug-tracking wsgi routes project-management python pylons collaboration paste development milestones issue-tracking postgresql sqlite tracking issue web mysql
Project HQ is an open source project management tool somewhat based on activeCollab and Basecamp. It's goal is to remain a free, open source project management tool.
hclTicket
[1 users on Ohloh]
Tags: request ticket-system helpdesk ticket live help support chat callcenter servicedesk
hclTicket is a trouble ticket system specifically made for Help Center Live. hclTicket is a fork of eTicket 1.5.5.2, and will diverge completely from the original codebase. This is being done to streamline hclTicket, and avoid reproducing code between the two systems (hclTicket will slowly start using HCL's functions rather than it's own...)
Cassandra-hdesk
[1 users on Ohloh]
Tags: issue bug-tracking tools ticket tracking workflow helpdesk issue-tracking support email help enterprise incident servicedesk
The Cassandra helpdesk is a client-based help desk application for customer support. The objective is to achieve a substantial easement of customer support for both, the constituent and its customers.
Slick-Ticket
[1 users on Ohloh]
Tags: linqtosql ticket sql linq helpdesk desk help 3-5 asp.net
A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. This is a free, open-source, scalable, tested solution that is already in use by a government agency with thousands of users. Windows and Active Directory integrated.
aTicket
[0 users on Ohloh]
Tags: helpdesk support supportdesk web php ticket ticket-system workflow
The aTicket project delivers extensive support ticket functionality for small to medium sized help desks services. Distributed under the GPL v.2 licence, it is based on earlier open source projects known as eTicket and osTicket.

Why does aTicket exist? Because the eTicket project has moved away from true open source. Although I can understand the reasons, it remains my belief that one of the healthiest ways to achieve sound development is to remain within the standard open source licences...

runway
[0 users on Ohloh]
Tags: runway report gantt defect bug manage managing ticket trac
Runway is a multi-project tracking tool, supporting defects, requirements, reports and source control integration.
baboch-ticket
[0 users on Ohloh]
Tags: airline ticket
Airline Ticketing System
support-request-system
[0 users on Ohloh]
Tags: support ticket rails ruby
A ruby on rails site for ticket management. Loosely modeled after ubuntu's launchpad system. The main idea being that instead of everyone in an organization getting every support email, they will only get emails from the tickets they are a group they are a memeber of are subscribed to.
coolhelpdesk
[0 users on Ohloh]
Tags: ticket helpdesk
A Help Desk written in php + mysql
akane
[0 users on Ohloh]
Tags: helpdesk ticket management
Description:

Akane is an opensource application to manage IT environment on small and medium companies.
Resources:

Ticket / Helpdesk System; Equipment Inventory; SLA Control; Task Management, Communication Platform. History:

Based on helpdesk software Paloma 2.2 and improved to a new experience.

qwhmcs
[0 users on Ohloh]
Tags: qwmhcs ticket whmcs
WHMComplete Solution Desktop Ticket Tracker.

View Ticket, Open Ticket, New Ticket Alert, Sound Alert.

Open Source project info provided by Ohloh. Check it out, it's a great site!