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Horde
[38 users on Ohloh]
Horde is both an Open Source software project and an application framework written in PHP.
The application framework is currently the basis for 50 applications written by developers from around the world, including the flagship IMP Webmail client, the popular Chora repository viewer, and a complete groupware suite. The guiding principles of the Horde Project are to create solid standard-based applications using intelligent object oriented design, and wide-ranging platform and backe...
OTRS
[31 users on Ohloh]
OTRS is an enterprise-grade Open source Ticket Request System (also well known as trouble ticket system) with more than 1,100 features to provide IT service management. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams).

OTRS is also the framework for OTRS::ITSM, an ITIL co...

OTRS::ITSM
[15 users on Ohloh]
ITIL compliant Open Source IT Service Management Solution (ITSM). Requires the OTRS (Open Ticket Request System) framework.

Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Con...

SIRIOS
[10 users on Ohloh]
A incident and advisory system for CERTs (Computer Emergency Response Teams).

SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your CERT-specific information in a very structured manner (for example Advisories and Incidents).

Support Incident Tracker
[10 users on Ohloh]
Support Incident Tracker (or SiT!) is an Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails. Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.
Cerberus Helpdesk
[7 users on Ohloh]
Cerberus Helpdesk is an email application which focuses on teams sharing mailboxes. It features Fetch and Retrieve, Super Sorter, and Virtual Community Tools.

Teach Cerberus exactly what information you want and how you want it displayed.

Your agents can choose their own important columns, custom data, queues, ticket statuses and more!

Customized ticket views are saved for later reuse.

Clocking IT
[6 users on Ohloh]
Project Management, Collaboration and Time Tracking.

Plan your projects, see your schedule, know if you're slipping behind and why.

Time Tracking and extensive reports help you show your clients exactly what you've done and for how long.

Features
- no restrictions or limits
- one-click time tracking
- clean and out of the way interface
- interactive gantt chart & scheduling
- flexible reporting

Argentum
[4 users on Ohloh]
Argentum is an open source, web based project and invoice management software written in php using the Kohana framework.

It aims to be easy to use, while remaining a powerful tool.

kInspire
[3 users on Ohloh]
Tags: planning timecard version-control versioning filemanagement timetable timetracker timemanagement timetracking timeline managementtool managed manager issue-tracking issuemaintenance issuetrackingsystem issuetracking ticketsupport filesystems tickettracking ticketing ticketing-systems tracker tasks tracking task-list filemanager filesharing project project-planning project-management software-development ajax php cakephp development web2.0 design filetransfer file-transfer business enterprise bug-tracking pluginmodel bugtracking bug-tracker bugreporting bugmanagement bugsmanager issue office wikifier schedule manage plugable plugin pluginexpandable plugintechnology plugings project-monitoring timestamp filehost filer filelist project-collaboration fileshare projectmanager projects versioncontrolsystems plugin-manager ticketsystem ticketstatus issues issuemanagement issuetrack issuemanagment php5 file-management bugfinding version timekeeping timeclock projecttracking messagebox tickets ticketmanager plug-in plugins moderation issuetracker issue-tracker bugtrace filebrowser filename fileupload wikiengine versioncontrolsystem wikisoftware pluginframework taggable tagging wikirenderer mysql webbapp permissions logging message permission versioncontrol acl tag acls tagsystem tagger tagcloud tags versioninfo versionssystem versionning taskmanagement support ticket messages filesystem files file wiki managementsystem managelist timesheet file-sharing wikiboard task time-tracking plug-ins pluggable programming accounting versionmanager planner ticket-system versionmanagement versiontracker scheduling projectmanagment project-mangement project-manager project-controlling projectmanagement project-reporting collaboration organisation organization productivity management bugreporter bugreport bugtrack bugs bugtracker wiki-toolkit wikitext bug dynamic-content tools calendar work-breakdown-structure scheduler work web teamwork
Completely customizable, CakePHP based project management system for firms, their teams and their clients.

A project management system that will suit your needs because it is module based, so it can grow and shrink with your requirements.

Version 0.4 beta was released March 23, 2009.

Project HQ
[2 users on Ohloh]
Project HQ is an open source project management tool somewhat based on activeCollab and Basecamp. It's goal is to remain a free, open source project management tool.
hclTicket
[1 users on Ohloh]
hclTicket is a trouble ticket system specifically made for Help Center Live. hclTicket is a fork of eTicket 1.5.5.2, and will diverge completely from the original codebase. This is being done to streamline hclTicket, and avoid reproducing code between the two systems (hclTicket will slowly start using HCL's functions rather than it's own...)
Cassandra-hdesk
[1 users on Ohloh]
The Cassandra helpdesk is a client-based help desk application for customer support. The objective is to achieve a substantial easement of customer support for both, the constituent and its customers.
Slick-Ticket
[1 users on Ohloh]
A trouble-ticket/help desk solution written by those who are tired of the bloated 'Industry Standard' systems. This is a free, open-source, scalable, tested solution that is already in use by a government agency with thousands of users. Windows and Active Directory integrated.
aTicket
[0 users on Ohloh]
The aTicket project delivers extensive support ticket functionality for small to medium sized help desks services. Distributed under the GPL v.2 licence, it is based on earlier open source projects known as eTicket and osTicket.

Why does aTicket exist? Because the eTicket project has moved away from true open source. Although I can understand the reasons, it remains my belief that one of the healthiest ways to achieve sound development is to remain within the standard open source licences...

runway
[0 users on Ohloh]
Runway is a multi-project tracking tool, supporting defects, requirements, reports and source control integration.
baboch-ticket
[0 users on Ohloh]
Tags: airline ticket
Airline Ticketing System
support-request-system
[0 users on Ohloh]
Tags: support ticket rails ruby
A ruby on rails site for ticket management. Loosely modeled after ubuntu's launchpad system. The main idea being that instead of everyone in an organization getting every support email, they will only get emails from the tickets they are a group they are a memeber of are subscribed to.
coolhelpdesk
[0 users on Ohloh]
Tags: ticket helpdesk
A Help Desk written in php + mysql
akane
[0 users on Ohloh]
Tags: helpdesk ticket management
Description:

Akane is an opensource application to manage IT environment on small and medium companies.
Resources:

Ticket / Helpdesk System; Equipment Inventory; SLA Control; Task Management, Communication Platform. History:

Based on helpdesk software Paloma 2.2 and improved to a new experience.

qwhmcs
[0 users on Ohloh]
Tags: qwmhcs ticket whmcs
WHMComplete Solution Desktop Ticket Tracker.

View Ticket, Open Ticket, New Ticket Alert, Sound Alert.