The application framework is currently the basis for 50 applications written by developers from around the world, including the flagship IMP Webmail client, the popular Chora repository viewer, and a complete groupware suite. The guiding principles of the Horde Project are to create solid standard-based applications using intelligent object oriented design, and wide-ranging platform and backe...
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OTRS
[31 users on Ohloh] |
OTRS is also the framework for SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams).
OTRS is also the framework for OTRS::ITSM, an ITIL co...
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OTRS::ITSM
[15 users on Ohloh] |
Besides all OTRS features, new ones include Incident, Problem and Configuration Management, integrated Configuration Management Data Base; process spanning Communicationmanagement: within the IT Serviceorganization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for (Trend-)Analysis, key figured Reporting, ITSM-Planning/-Con...
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SIRIOS
[10 users on Ohloh] |
SIRIOS is based on the OTRS trouble ticket system that enables you to record your complete correspondence (e-mail, telephone etc.) without gaps. Thanks to the different modules of SIRIOS you can process your CERT-specific information in a very structured manner (for example Advisories and Incidents).
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Support Incident Tracker
[10 users on Ohloh] |
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Cerberus Helpdesk
[7 users on Ohloh] |
Tags:
php crm bug-tracking supportdesk itil incident support helpdesk ticket request issue servicedesk issue-tracking email
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Teach Cerberus exactly what information you want and how you want it displayed.
Your agents can choose their own important columns, custom data, queues, ticket statuses and more!
Customized ticket views are saved for later reuse.
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Clocking IT
[6 users on Ohloh] |
Plan your projects, see your schedule, know if you're slipping behind and why.
Time Tracking and extensive reports help you show your clients exactly what you've done and for how long.
Features
It aims to be easy to use, while remaining a powerful tool.
A project management system that will suit your needs because it is module based, so it can grow and shrink with your requirements. Version 0.4 beta was released March 23, 2009.
Este documento tem como objetivo fornecer uma visão ampla e diversificada do conteúdo abordado,abrangendo casos de uso com envolvimentos dos atores do sistema. As informações contidas neste documento visam estabelecer subsídios para a modelagem do sistema, incluindo desde a definição de requisitos ao desenvolvimento propriamente dito. Os detalhes de como o satisfará essas necessidades são descritos neste caso de uso e nas futuras especific...
Basic functionality: per project configuration (ticket type, components, ticket flow ...) customizable ticket types, version types, component types (in hierarchical structure) roles management (development, customer, solution support ->...
During developpement, use subversion to download the application
A bit of code which generates secure tokens which are passed as url parameters or cookies. This code is provided in both PHP and Java implementations. Apache mod_python script and a Java servlet that performs ticket cracking and authorization. This project is currently in placeholder status. Kink.com is donating the working/proven code to open source. Code will follow soon.
The name is an homage to the late Steve Irwin, arguably the most famous tracker of any sort, software or otherwise, in recent memory.
- no restrictions or limits
- one-click time tracking
- clean and out of the way interface
- interactive gantt chart & scheduling
- flexible reporting
Argentum
[4 users on Ohloh]
Project HQ
[2 users on Ohloh]
hclTicket
[1 users on Ohloh]
Cassandra-hdesk
[1 users on Ohloh]
Slick-Ticket
[1 users on Ohloh]
helprequest
[0 users on Ohloh]
ticketmais
[0 users on Ohloh]
i-ticket
[0 users on Ohloh]
tickettracking
[0 users on Ohloh]
iara
[0 users on Ohloh]
warden
[0 users on Ohloh]
irwin
[0 users on Ohloh]
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Check it out, it's a great site!